Complaints
Last updated: 8 November 2026
If you are unhappy with something on this site, or with how we have handled your personal information, we want to hear about it and put it right.
How to complain
Email household@wyvernweb.uk with "Complaint" in the subject line. Tell us what happened and what you would like us to do. You do not need to use any particular words, and it is free.
What happens next
- We will acknowledge your complaint within 30 days, and we aim to do so within 5 working days.
- We will look into it properly and keep you updated on how it is going.
- We will tell you what we found and what we have done, without undue delay.
If you are still not happy
You can complain to the Information Commissioner's Office about how we have handled your personal information, at ico.org.uk/make-a-complaint or by calling 0303 123 1113. They usually expect you to have raised it with us first.